Online Resume

Professional Experience

2018 - 2022
2018 - 2022

Learning and Development Advisor

FIRST WEST CREDIT UNION, Langley, BC

Revitalized online learning experiences, focusing on change management, and integrating multimedia content, modern pedagogy, and interactive activities. Partnered with SMEs across corporate teams to develop transformative educational content.

  • Designed an award-winning course that achieved national recognition from the Canadian Credit Union Association and a completion rate of 98.6%
  • Created compelling microlearning content and video tutorials to enhance professional development and corporate work culture in digital literacy, knowledge sharing, and collaboration
  • Pioneered the use of green screen simulations, professional voiceovers, and interactive elements to transform 90% of existing text-based courses into immersive and engaging learning experiences
  • Partnered with Subject Matter Experts (SMEs) and internal stakeholders to assess needs and co-create innovative solutions consistent with best practices in adult education and student-centered curriculum development
  • Reduced expenses by producing multimedia content in an in-house studio, eliminating the need for external video production companies, and maximizing return on investment (ROI)
  • Utilized Articulate Storyline 360, Rise 360, and other course authoring tools to develop secure, inclusive, interactive, and immersive online learning experiences for employees
  • Co-facilitated several iterations of First West Virtual Orientation, a synchronous onboarding course for new hires
  • Maintained an up-to-date, cutting-edge understanding of emerging trends in generative AI and online MakerSpaces by participating in webinars, online courses, and networking events, actively engaging with experts in the field

2017 - 2018
2017 - 2018

Instructional Designer (contract) – Centre for Teaching & Educational Technologies (CTET)

ROYAL ROADS UNIVERSITY (RRU), Victoria, BC

Managed a portfolio of course design projects, working with learning technologists, Subject Matter Experts (SMEs), faculty, and staff to design, develop, and deliver blended, online, and in-person courses

  • Delivered both asynchronous eLearning and synchronous virtual sessions for faculty and staff on interactive video technologies, Blackboard Collaborate Ultra, and the Moodle Learning Management System
  • Designed social learning experiences in areas like crisis management and environmental sustainability
  • Created training videos and learning activities for First Nations Technology Council's (FNTC) Foundations in Innovation and Technology (FiiT) program
  • Explored and demonstrated innovative technologies such as Kaltura Video for multimedia creation, Flipgrid for video-based discussions and feedback, and Slack for communication and collaboration, to enhance learner experiences
  • Co-facilitated FLO Facilitator Development, Moodle: Getting Around, and Moodle: Editing & Enhancing Online (MEEO)

2010 - 2017
2010 - 2017

Blended Learning Designer / English as a Foreign Language (EFL) Instructor

HANYANG UNIVERSITY (HYU), Seoul, South Korea

Managed a dual portfolio of EFL instruction and blended (hybrid) learning curriculum development while advocating for the advancement of digital/media literacy. Recipient of multiple teaching excellence awards

  • Designed university's first blended multimedia writing course with video storytelling, blogging, project-based learning (PBL), interactivity, collaboration, social learning, and peer assessments
  • Redesigned face-to-face courses to blended learning, increasing student engagement and learning outcomes by 30%
  • Introduced innovative EFL teaching methods, including constructive peer assessments and video feedback for students’ oral presentations and writing
  • Developed companion websites for Canvas Learning Management System (LMS) for traditional classroom courses

Relevant Accomplishments

  • Implemented adult learning principles and suitable pedagogies to create captivating and effective educational programs and learning activities
  • Designed and implemented diversity, equity, and inclusion-focused courses/modules for online and in-person instruction, fostering learner empowerment and proactive engagement in education
  • Utilized 10+ years of classroom teaching experience to inform critical decisions in instructional design and curriculum development
  • Generated microlearning content in various formats, including self-paced eLearning, interactive videos, blogs, job aids, podcasts, and infographics
  • Employed appropriate design models (Online Collaborative Learning, ADDIE, Agile, Reverse) to optimize outcomes across diverse learning contexts
  • Incorporated engaging storytelling techniques, such as branching scenarios, interactive media, and gamification

  • Incorporated storyboarding, scripting, shooting, and editing for tutorial, explainer, interview, and demo videos
  • Enriched eLearning courses with green screen (chroma key) video simulations, professional sound editing, and emerging generative AI tools like ChatGPT, Synthesia, and DALL·E 2
  • Created interactive videos to promote student focus, engagement, and active participation, enhancing both formative and summative assessments
  • Leveraged prior experience in radio, theatre, and television to generate professional voiceovers and talking head videos with clear enunciation, appropriate pacing, and natural intonation
  • Conducted interviews with Subject Matter Experts (SMEs) and team leaders in both virtual and in-person environments
  • Employed advanced video and sound editing techniques to create captivating, engaging, and informative content

Education

UNIVERSITY OF BRITISH COLUMBIA, Faculty of Education, Vancouver, BC
Master of Educational Technology (MET) – GPA: 92.9% (A+)
Interest areas: interactive media, blended learning, project-based learning, adult learning theory, media literacy

UNION COLLEGE, Lincoln, NE, USA
Bachelor of Education (B.Ed.) – Honours
Major: Secondary Education | Specialization: English

Awards and Recognition

Learning Excellence Award for 2022, Canadian Credit Union Association (CCUA)
Teaching Excellence Awards, Hanyang University (2013, 2015, 2016)
Louise McKinney Post-Secondary Scholarship — for ranking as top student, with a Grade Point Average (GPA) of 4.000, in the first year Education class, Canadian University / Union College (1992)

Conference Participation and Public Speaking

  • Attended Take Your Videos to the Next Level, an online TechSmith Level Up Digital Event, 2022
  • Completed Accessibility in Online Workplace Learning webinar, an online Articulate 360 Training, 2022
  • Participated in the Global Summit & EdTech Expo and I4PL Conference, Toronto, ON, 2019
  • Participated in the Canadian eLearning Conference, Toronto, ON, 2019
  • Attended Canadian Network for Innovation in Education (CNIE) Conference, Vancouver, BC, 2019
  • Presented at Digital Media in Education, 15th Annual UBC Okanagan Learning Conference, Kelowna, BC, 2019

Technical Skills

eLearning Authoring and Design

Project Management and Collaboration

Multimedia Production and Design

  • Articulate Storyline 360
  • Articulate Rise 360
  • Articulate Review 360
  • Articulate Studio 360
  • Articulate Content Library
  • TechSmith Camtasia
  • TechSmith Snagit
  • WordPress Web Design
  • H5P Interactive Content Platform
  • Canva
  • Basic HTML / CSS
  • Microsoft 365
  • Zoom
  • Microsoft Teams
  • Slack
  • Trello
  • Google Workspace (formerly G Suite)
  • Collaborate Ultra
  • Articulate Review
  • Skype
  • Whereby
  • Padlet
  • Camtasia
  • Audacity
  • Adobe Premiere Pro
  • Adobe Photoshop
  • Adobe After Effects
  • Adobe Character Animator
  • Synthesia AI Video Creator
  • DaVinci Resolve video editor
  • Kaltura Video Cloud Platform
  • Audio Production
  • DSLR & Drone Photography

Interactivity and Social Learning  Tools

Formative and Summative Assessment Tools

Learning Management Systems

  • Flip (formerly Flipgrid)
  • Padlet
  • Mentimeter
  • Poll Everywhere
  • Kahoot!
  • Socrative
  • Quizlet
  • Google Forms
  • Moodle
  • Canvas
  • Blackboard
  • Oracle Learning Management

Professional Development and Community Involvement

  • Instructional Skills Workshop (ISW), Facilitator Development Online (FDO), and Facilitator Development Workshop (FDW) and Facilitating Learning Online (FLO)
  • Educause Member: Engage in advancing higher education through innovative technology
  • ADEETP Member: Participate in professional development for distance education and edtech
  • Certified Coordinator, Nedley Health’s Optimize Your Brain™ program – a 6-week course designed to enhance intellectual and emotional intelligence
  • Web Developer, Video Producer, Streaming Specialist: Supporting local charities and non-profits
  • Chair, Hanyang University Film Festival: Promoted digital literacy through annual event
  • Lifelong Learner: Continuously expanding skills via conferences, webinars, and online platforms

Career Summary

LEAD DESIGNER of the winning course for the 2022 National Credit Union Award for Learning Excellence. Renowned for crafting immersive eLearning courses that captivate and retain audiences in secure, inclusive, interactive, and enjoyable learning environments. Lauded for addressing learning requirements with innovative, adaptable, and agile solutions while maintaining a collaborative work ethic. Advocate for online training, blended learning, interactive multimedia, Artificial Intelligence (AI), digital literacy, and inclusivity across diverse learning and training settings. Master of Educational Technology

 

Expertise

  • Implement adult learning theory and suitable pedagogy to create captivating and effective educational programs and learning activities
  • Develop courses/modules promoting diversity and inclusion in online and in-person instruction; devise learning activities that empower learners to take charge of their education
  • Collaborate with Subject Matter Experts (SMEs), stakeholders, and key partners on significant initiatives and projects
  • Utilize 20 years of classroom teaching experience to inform critical decisions in instructional design and curriculum development
  • Generate microlearning content in various formats, including self-paced eLearning, interactive videos, blogs, job aids, podcasts, and infographics
  • Employ appropriate design models (Online Collaborative Learning, ADDIE, Agile, Reverse) to optimize outcomes across diverse learning contexts
  • Incorporate engaging storytelling techniques, such as branching scenarios, interactive media, and gamification
  • Apply Kaizen principles (analyzing learner outcomes and feedback), to consistently enhance course design, content, and learner experiences

  • Incorporate storyboarding, scripting, shooting, and editing with studio, location, and B-roll footage for tutorial, explainer, interview, and demo videos
  • Enrich eLearning courses with green screen (chroma key) video simulations, professional sound editing, and cutting-edge Artificial Intelligence (AI) tools like ChatGPT, Synthesia, and DALL·E 2
  • Produce interactive videos that encourage students to concentrate, remain engaged, assume responsibility for their learning, and showcase newly acquired knowledge for formative and summative assessments
  • Leverage prior experience in radio, theatre, and television to generate professional voiceovers and talking head videos with clear enunciation, appropriate pacing, and natural intonation
  • Conduct interviews with Subject Matter Experts (SMEs) and team leaders in both virtual and in-person environments
  • Employ advanced video and sound editing techniques to create captivating, engaging, and informative content

Professional Experience

2018 - 2022
2018 - 2022

Learning and Development Advisor

FIRST WEST CREDIT UNION, Langley, BC

Tasked with revitalizing employee online learning experiences by skillfully integrating captivating multimedia content, modern pedagogical approaches, and interactive learning activities. Collaborated closely with Subject Matter Experts (SMEs) across diverse corporate teams to foster an engaging and dynamic educational environment.

  • Designed Federal 101 – Federal Continuance Employee Training, an award-winning course for learning excellence (2022) from the Canadian Credit Union Association, boasting a 98.6% completion rate, the highest ever achieved at First West Credit Union
  • Developed a Diversity and Inclusion course comprising four online modules: The Diversity Business Case; What is Diversity; What is Inclusion; and Understanding Unconscious Bias
  • Pioneered the implementation of realistic green screen simulations with crisp audio quality, professional voiceovers, and learner interactivity, revitalizing 90% of previously text-based courses
  • Reduced expenses by producing in-house multimedia content using personal equipment and specialized software (Camtasia, Premiere Pro, Photoshop, and Audacity), eliminating the need for external video production companies
  • Employed Articulate Storyline 360, Rise 360, and other course authoring tools to create safe, inclusive, and engaging online learning experiences with instructor-led, interactive, and social learning activities
  • Crafted high-impact microlearning content, moderated discussions, and founded the Digital Dialogue discussion group on Yammer to enhance organizational digital and media literacy
  • Liaised with the First West Leadership Team, SMEs, L&D colleagues, and key business stakeholders to develop asynchronous eLearning modules and co-facilitate synchronous virtual learning

2017 - 2018
2017 - 2018

Instructional Designer (Contract)

ROYAL ROADS UNIVERSITY (RRU), Victoria, BC

Managed a portfolio of course design projects, working with learning technologists, Subject Matter Experts (SMEs), faculty, and staff to design, develop, and deliver blended, online, and in-person courses.

  • Conducted comprehensive training sessions for faculty and staff, focusing on the efficient utilization of cutting-edge interactive video technologies, while incorporating current educational research findings and evidence-based learning theories and pedagogies from peer-reviewed sources
  • Partnered with faculty SMEs to design impactful social learning experiences in areas like crisis management and environmental sustainability, fostering transformative educational outcomes
  • Enhanced the First Nations Technology Council's (FNTC) educational offerings by creating engaging and informative training videos and learning activities for the Foundations in Innovation and Technology (FiiT) program
  • Explored, evaluated, and demonstrated innovative technologies to facilitate engaging learning activities within secure and positive online environments, promoting enhanced learner experiences

2010 - 2017
2010 - 2017

Blended Learning Designer / English as a Foreign Language (EFL) Instructor

HANYANG UNIVERSITY (HYU), Seoul, South Korea

Managed a dual portfolio of EFL instruction and blended (hybrid) learning curriculum development while advocating for the advancement of digital/media literacy. Recipient of multiple teaching excellence awards.

  • Designed the university's first blended English multimedia writing course, offering students opportunities for video storytelling, blogging, and collaboration in inclusive and diverse learning communities; learners completed team projects using emerging technologies and various digital media
  • Introduced innovative EFL teaching methods, such as video feedback for oral presentations and writing, creating authentic learning experiences, and motivating learners to develop advanced digital and media literacy for the 21st century
  • Developed a companion website and cloud-based Learning Management System (LMS) to transform traditional classroom courses into blended learning paths, complete with supplementary resources and instructional guides

1995 - 2010
1995 - 2010

Prior Experience

  • GYEONGSANG NATIONAL UNIVERSITY (GNU), Jinju, South Korea
    English as a Foreign Language (EFL) Instructor
  • INSIGHT MEDIA CENTRE, Surrey, BC
    Educational Consultant / Trainer
  • VANCOUVER INTERNATIONAL COLLEGE (VIC), Vancouver, BC
    English as a Second Language (ESL) Instructor
  • DORSET COLLEGE, Vancouver, BC
    English as a Second Language (ESL) Instructor
  • GLOBAL ENGLISH COLLEGE, Vancouver, BC
    English as a Second Language (ESL) Instructor
  • POLY SCHOOL, Gyeonggi-do, South Korea
    English as a Foreign Language (EFL) Instructor
  • ELITE INSTITUTE, Seoul, South Korea
    English as a Foreign Language (EFL) Instructor
  • RED DEER PUBLIC SCHOOLS | BASHAW SCHOOL, Red Deer, AB/Bashaw, AB
    Public School Teacher

Education

UNIVERSITY OF BRITISH COLUMBIA, Faculty of Education, Vancouver, BC
Master of Educational Technology (MET) – GPA: 92.9% (A+)
Interest areas: interactive media, blended learning, project-based learning, adult learning theory, media literacy

UNIVERSITY OF CAMBRIDGE, ESOL Examinations, Cambridge, UK
Certificate in English Language Teaching to Adults (CELTA) – Total Hours: 135
The CELTA is the most widely recognized English teaching qualification in the world

UNION COLLEGE, Lincoln, NE, USA
Bachelor of Education (B.Ed.) – Honours
Major: Secondary Education | Specialization: English

Professional Development

  • Participated in Adventist Distance Education and Educational Technology Professionals group, 2022 (ongoing)
  • Attended Take Your Videos to the Next Level, an online TechSmith Level Up Digital Event, 2022
  • Completed Accessibility in Online Workplace Learning Webinar, an online Articulate 360 Training, 2022
  • Attended Global Summit & EdTech Expo and I4PL 2019 Conference, Toronto, ON, 2019
  • Participated in Canadian eLearning Conference, Toronto, ON, 2019
  • Attended Canadian Network for Innovation in Education (CNIE) Conference, Vancouver, BC, 2019
  • Presented at Digital Media in Education 2019, 15th Annual UBC Okanagan Learning Conference, Kelowna, BC, 2019

Technical Skills

eLearning Authoring and Design

  • Articulate Storyline 360
  • Articulate Rise 360
  • Articulate Review 360
  • Articulate Studio 360
  • Articulate Content Library
  • TechSmith Camtasia
  • TechSmith Snagit
  • WordPress Web Design
  • H5P Interactive Content Platform
  • Canva
  • Basic HTML / CSS

Project Management and Collaboration

  • Microsoft 365
  • Zoom
  • Microsoft Teams
  • Slack
  • Trello
  • Google Workspace (formerly G Suite)
  • Collaborate Ultra
  • Articulate Review
  • Skype
  • Whereby
  • Padlet

Multimedia Production and Design

  • Camtasia
  • Audacity
  • Adobe Premiere Pro
  • Adobe Photoshop
  • Adobe After Effects
  • Adobe Character Animator
  • Synthesia AI Video Creator
  • DaVinci Resolve video editor
  • Kaltura Video Cloud Platform
  • Audio Production
  • DSLR & Drone Photography

Interactivity and Social Learning Tools

  • Flip (formerly Flipgrid)
  • Padlet
  • Mentimeter
  • Poll Everywhere

Formative and Summative Assessment Tools

  • Kahoot!
  • Socrative
  • Quizlet
  • Google Forms

Learning Management Systems

  • Moodle
  • Canvas
  • Blackboard
  • Oracle Learning Managemen